Enterprise Customer Success Manager (SaaS)

TL;DR

Senior Enterprise Customer Success Manager (SaaS): Owns enterprise customer outcomes end-to-end, driving program onboarding, adoption, and measurable value impact through strategic insights and ROI. Focus on building strong relationships, coordinating internal delivery, and ensuring predictable renewals and expansions for complex multi-stakeholder accounts.

Location: Based in Utrecht, Netherlands. Offers flexibility to work from anywhere for 4 weeks per year. Must be eligible to work in the Netherlands.

Company

hirify.global is a fast-growing channel SaaS scale-up based in Utrecht, providing a platform to automate marketing, streamline content distribution, and improve performance for vendors and their partners.

What you will do

• Build and own customer success plans, driving value realization for enterprise customers.
• Lead program delivery and execution across internal teams (CS, agency/delivery, partner, product, data).
• Deliver executive-level insights, strategic reviews, and Executive Business Reviews (QBRs).
• Identify recurring opportunities and challenges, collaborating with Product and Data teams for platform improvements.
• Own platform adoption, understanding, and enablement through assets and training sessions.
• Drive proactive renewal readiness and upsells through stakeholder mapping, risk mitigation, and value proof.

Requirements

• 5+ years of experience in Enterprise Customer Success, Delivery/Implementation, or Post-Sales in a B2B SaaS environment, owning complex multi-stakeholder accounts.
• Strong delivery and program management skills to run structured plans and manage dependencies.
• Evidenced collaborative and communication ability, effectively translating customer feedback for product and data teams.
• Insight-driven communicator, highly analytical, comfortable with data and reporting for executive recommendations.
• Structured and proactive, able to manage multiple customers and projects simultaneously.
• Proven track record driving renewals (and ideally expansions) through value delivery and stakeholder management.
• Must be eligible to work in the Netherlands.

Culture & Benefits

• Full accountability for driving measurable ROI for enterprise customers.
• Work with ambitious enterprise customers on complex, multi-geo programs.
• High impact, high visibility role with close partnership with the Head of Customer Success and commercial leadership.
• Competitive salary and benefits, including 3% pension contribution and 25 vacation days with the option to buy 5 more.
• Annual learning and development budget.
• Flexibility to work from anywhere for 4 weeks per year.
• Regular team events such as weekender, ski trips, boat trips, and seasonal celebrations.

Hiring process

• Application submission including CV or resume.
• Answer questions regarding eligibility to work in the Netherlands, salary indication, and sponsorship needs.