Principal, Strategic Accounts & Insights (Fraud Prevention)

TL;DR

Principal, Strategic Accounts & Insights (Fraud Prevention): Own the success of hirify.global's most complex and strategic accounts in Mexico and Chile, driving net revenue retention and expansion with an accent on aligning business goals with platform capabilities. Focus on proactively challenging client assumptions with data, influencing product roadmap with fraud detection insights, and ensuring exceptional customer experience.

Location: Local residency in Mexico City (CDMX) is required, with frequent onsite visits to Mexico City and quarterly strategic reviews in Chile. Bi-annual trips to the United States are also required.

Company

hirify.global helps merchants grow their businesses by building trusted customer relationships, creating frictionless shopping experiences, and eliminating fraud through advanced technology.

What you will do

• Own end-to-end relationships for high-value accounts, ensuring strategic alignment between business goals and hirify.global’s platform.
• Operate with a "sales mindset" to identify and capitalize on expansion, upsell, and cross-sell opportunities.
• Act as a critical intermediary between merchant business needs and hirify.global’s technical teams.
• Proactively keep client teams aligned and provide rigorous, data-backed challenges to their internal assumptions.
• Conduct frequent onsite visits in Mexico City and lead quarterly strategic reviews and executive onsites in Chile.
• Leverage a deep understanding of fraud detection technologies to translate data into actionable insights and influence hirify.global’s product roadmap.

Requirements

• Full professional fluency in both Spanish and English is required.
• 8+ years of success in senior enterprise SaaS roles, consulting, or account management managing strategic accounts.
• A deep understanding of the banking, fraud, or payments landscape is essential.
• Proven track record of presenting to and negotiating with CxO-level executives.
• Proven ability to manage complex sales cycles and achieve revenue targets through retention and expansion.
• Ability to travel 30%+, including quarterly trips to Chile and bi-annual trips to the United States.

Nice to have

• Foundational background in Data Science, Business Intelligence (BI), Analytics, or Product Management.
• First-hand experience running a fraud prevention program at a large Latin American merchant.

Culture & Benefits

• Health, Dental & Vision Insurance and Life Insurance.
• Annual Performance Bonus and Stock Options.
• Food Vouchers and Paid Parental Leave.
• Flexible Work Arrangements and Telework Stipend for Home Internet.
• 12 Paid Vacation Days with 85% Vacation Premiums and Paid Holidays.
• Dedicated learning budget through Learnerbly and On-Demand Therapy for all employees & their dependents.