Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Managing a portfolio of hirify.global's largest and most complex enterprise customers, driving long-term partnership health, renewals, and expansion. Focus on leading onboarding, project managing successful event go-lives, monitoring KPIs, mitigating churn risks, and acting as a consultant for revenue optimization.

Location: On-site in Tampa

Company

hirify.global is a global leader in event ticketing tech, transforming event ticketing for major brands and backed by over $65 million in funding.

What you will do

• Manage a portfolio of high-value enterprise customers, building deep relationships across their organizations.
• Secure long-term partnerships through proactive renewal management and expansion strategies.
• Lead customer onboarding and project manage successful on-sales and first event go-lives.
• Monitor KPIs, detect churn risks, and provide data-backed feedback to Product.
• Facilitate adoption workshops and deliver tailored training sessions to empower customer teams.
• Act as a consultant for revenue optimization, helping customers implement data strategies and identify growth opportunities.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Consulting, specifically managing high-value enterprise accounts.
• Deep industry knowledge of the sports and live events ecosystem, including on-site operations and the digital fan journey.
• Proven ability to navigate complex organizations and build authority with C-suite executives.
• Experience owning structured delivery timelines and managing risks associated with high-pressure events and system migrations.
• A data-driven mindset to monitor KPIs, identify churn risks, and translate platform adoption into tangible revenue growth.
• Ability to quickly master complex platform features and translate them into simple, effective training.

Culture & Benefits

• Play a mission-critical role for global brands, redefining fan experiences in live entertainment tech.
• Work for a sustainably growing, profitable, VC-backed product company with continuous investment.
• Collaborate with a top-tier team, including leaders from Google, Slack, and Salesforce.
• Join a diverse, merit-driven global team spread across six offices.
• Opportunity for fast professional and collective growth, consistently ranked among Europe's fastest-growing scale-ups.
• Work alongside tech's brightest minds, shaping the future of the ticketing industry.