Customer Success Team Lead (IoT/SaaS)

TL;DR

Customer Success Team Lead (IoT/SaaS): Ensuring customers realize ongoing value from sensor-based end-to-end solutions for emissions monitoring with an accent on leading and developing a small customer success team. Focus on tracking customer success KPIs, owning retention and expansion metrics, and proactively identifying at-risk accounts using data.

Location: Boston, MA, United States

Company

hirify.global Connected Solutions provides sensor-based end-to-end solutions for efficient and reliable emissions monitoring of oil and gas infrastructure.

What you will do

• Lead and develop a small Customer Success team.
• Ensure customers realize ongoing value from solutions.
• Track and report on customer success KPIs (retention, churn risk, SLA adherence, usage).
• Own overall customer health, satisfaction, retention, and expansion metrics.
• Use data to proactively identify at-risk accounts and growth opportunities.

Requirements

• 8+ years in O&G, industrial automation, environmental monitoring, or compliance-driven solutions.
• 5+ years of proven leadership experience managing Customer Success or technical account teams.
• Strategic mindset with ability to scale processes and elevate customer success.

Culture & Benefits

• Collaborative, team-based approach with an innovative, honest culture.
• Deliver top performance while working towards making a better world.
• Embrace the Sensi Spirit Culture with excellent benefits and work-life harmony.
• Receive a bonus in shares or cash.
• Medical, dental & optical cover (PPO, Blue Choice, HDHP; dental and vision through Unum).
• Employer-paid medical cover and short-/long-term disability insurance.
• Great paid leave and flexibility (vacation days, personal days, sick time, birthdays, parental leave).