Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Managing post-sale customer relationships and driving successful adoption, engagement, and retention of Oura’s products and services with an accent on understanding research institutions and healthcare organizations' operations. Focus on tailoring engagement strategies and success plans to customer goals and outcomes, and proactively identifying risks and expansion opportunities.

Location: Remote - Must be based in the US. Not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)

Salary: $119,000 - $140,000 (Region 1)

Company

Oura empowers every person to own their inner potential with award-winning products that help their global community gain a deeper knowledge of their readiness, activity, and sleep quality.

What you will do

• Own post-sale success for a portfolio of customers, serving as the primary point of contact.
• Build trusted relationships with stakeholders and align Oura solutions to customer goals and outcomes.
• Drive adoption, engagement, and retention by ensuring customers realize clear value from Oura’s products and services.
• Collaborate cross-functionally with Sales, Enterprise Support, Product, and Operations to deliver a seamless customer experience.
• Apply Research and/or Healthcare domain knowledge to tailor engagement strategies and success plans.
• Capture and share customer insights to inform product and process improvements.

Requirements

• 5+ years of experience in customer success, account management, professional services, or post-sales roles.
• Experience managing customer relationships in a technology, SaaS, or health-related environment.
• Strong understanding of how research institutions and/or healthcare organizations operate, including their workflows, stakeholder structures, data privacy and consent considerations, data handling practices, and success metrics.
• A consultative, customer-centric approach with the ability to build trust and credibility with people at all levels.
• Strong analytical, problem-solving, and communication skills.
• Self-starter mentality with the ability to manage multiple priorities in a fast-paced, evolving environment.

Culture & Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave