Customer Success Manager (Thailand)

TL;DR

Customer Success Manager (Thailand): Managing a portfolio of customer accounts to ensure success throughout the customer lifecycle, from onboarding to retention and expansion, leveraging cloud intelligence and expert advice. Focus on building strong customer relationships, driving value realization, and mitigating risks in complex multicloud environments.

Location: Remote (Thailand)

Company

hirify.global is a global technology company providing cloud intelligence solutions and expert services to cloud-driven organizations, specializing in Kubernetes, GenAI, and CloudOps.

What you will do

• Manage a portfolio of customer accounts through the full lifecycle: onboarding, adoption, value realization, renewal, and expansion.
• Deliver rapid "time to first value" for onboarding customers through effective training and enablement on hirify.global Cloud Intelligence.
• Build and maintain deep, healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects).
• Identify opportunities for integrated use case implementation in partnership with the Forward Deployed Engineering team.
• Identify, escalate, and manage customer risks using data, collaborating with internal teams on mitigation plans.
• Identify and qualify expansion and growth opportunities for the Account Management team.

Requirements

• 3+ years of experience in Customer Success in a B2B SaaS Company.
• 1-2 years of experience with a public cloud platform (GCP, AWS, or Azure).
• Experience driving success plans and achieving customer targets/goals/objectives.
• Exceptional ability to communicate and foster positive business relationships.
• Demonstrated ability to learn new technologies and products quickly.
• Fluent in English to a professional degree (verbal and written).

Nice to have

• Experience with finance or data analytics.
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications.
• Additional languages.

Culture & Benefits

• Work in a global remote team with flexibility to balance work and home life.
• Opportunity to level up skills professionally and personally.
• Embrace an entrepreneurial spirit, pursuit of knowledge, and fun.
• Actively cultivated inclusive and equitable workplace that values diversity.