Customer Success Manager

TL;DR

Customer Success Manager: Driving product adoption and maximizing customer value to support retention with an accent on territory planning, onboarding, and relationship development. Focus on delivering data-driven insights, resolving challenges, and supporting renewal and expansion motions.

Location: Fully remote, with intentional opportunities to collaborate and connect with colleagues both async and in person.

Company

hirify.global is a product company that helps over 8,500 public and private sector organizations across more than 100 countries automate how work gets done and unlock the full potential of their people.

What you will do

• Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization.
• Lead customer onboarding, facilitate training, and conduct key check-ins to ensure progress and issue resolution.
• Build trusted relationships with day-to-day users, champions, and operational leaders.
• Track usage, adoption, and health to highlight business outcomes and proactively resolve challenges and escalations.
• Support renewal motions with data-driven insights and proactively identify churn signals.
• Identify unmet use cases and product gaps to drive growth and expansion opportunities.

Requirements

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• 3-5 years of experience in Customer Success, Account Management, or similar customer-facing roles, ideally in SaaS or technology environments.
• Experience with Salesforce.

Nice to have

• Experience with Tingono.

Culture & Benefits

• Hybrid working model emphasizing flexibility with a blend of at-home and in-office work.
• Global Gratitude and Recharge Days.
• Flexible, paid time off policy.
• Employee wellness programs and counseling resources.
• Meaningful peer recognition and awards.
• Paid parental leave.
• Invention/patenting assistance and community impact opportunities.