RevOps Specialist (Salesforce)

TL;DR

RevOps Specialist (Salesforce): Optimizing Salesforce for hirify.global's revenue operations, focusing on tools, processes, reporting, and enablement for the sales team. Focus on driving continuous improvement, ensuring data integrity, and streamlining end-to-end sales processes within a rapidly growing AI-focused company.

Location: US Remote, Campbell or New York. Must be a US Citizen ONLY.

Company

hirify.global is a data platform company for the AI era, building enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets for real-time data analysis and AI training and inference.

What you will do

• Serve as the primary business analyst for Salesforce Sales Cloud and Service Cloud, managing user setup, permission sets, workflows, and approval processes.
• Create and maintain custom reports and dashboards for support leadership and stakeholders.
• Partner with cross-functional teams to implement new features, releases, and user requests, acting as a liaison between business and IT/System teams.
• Document configuration, processes, and support materials for training and governance, defining standard operating procedures and data standards.
• Provide day-to-day Salesforce support to the Sales organization, including troubleshooting issues and handling help requests.
• Own and/or contribute to cross-functional strategic initiatives such as Salesforce user administration and SFDC process management.

Requirements

• 5 years of experience administering Salesforce, with a strong focus on Service Cloud and Customer Community.
• Salesforce Administrator Certification required.
• Proficient in Salesforce configuration including Flows, page layouts, Lightning App Builder, and validation rules.
• US Citizenship (only) required – dual citizenship not allowed.
• Strong understanding of support processes and metrics (e.g., SLAs, CSAT, case lifecycle).
• Strong understanding of Agile Methodology.

Nice to have

• Salesforce Sales and Service Cloud Consultant certification.
• Experience supporting a global customer-focused team.
• Enterprise software or high-tech industry experience.

Culture & Benefits

• Be part of one of the fastest-growing infrastructure companies in history.
• Work at the center of the revolution in artificial intelligence.
• Join a team of fearless VASTronauts built through intense innovation and a customer-first mentality.
• Opportunity to be a key contributor at a pivotal time in the company’s growth.
• Culture of transparency and direct feedback.