Technical Support Engineer - L2

TL;DR

Technical Support Engineer (L2): Diagnosing, analyzing, and reproducing advanced technical issues across web/mobile applications, REST APIs, and integrations with an accent on root cause analysis, data consistency, and performance. Focus on collaborating with professional services, maintaining documentation, and proactively identifying product/process improvements.

Location: Hybrid in Tunis

Company

hirify.global is a global leader in cloud-based spend management solutions, founded in Sweden in 2001, focusing on using AI to eliminate manual work in accounts payable.

What you will do

• Diagnose, analyze, and reproduce issues across web and mobile applications, REST APIs, and third-party integrations.
• Provide detailed technical investigations and root cause analysis.
• Monitor, track, and follow up on incidents to ensure customer satisfaction.
• Collaborate with Professional Services teams during customer implementations (advanced configuration, data cleanup).
• Maintain and enrich internal technical documentation and troubleshooting guides.
• Proactively identify recurring issues and suggest product or process improvements.

Requirements

• Master’s degree (or higher) in CS, Math, Engineering, or another technical field.
• 3+ years of experience in a Technical Support Engineer, Application Support, or similar role in a SaaS environment.
• Strong understanding of Web technologies and APIs, SQL and data troubleshooting, Application debugging and log analysis.
• Excellent communication skills and a customer-focused mindset.
• Fluent in English (written and spoken).
• Basic-to-intermediate French.

Culture & Benefits

• Great Team, Opportunity for Career & Professional Development.
• Collaborative and Meritocratic work culture and Supportive Leadership.
• Freedom to focus on what matters, transforming finance with AI.
• Diverse, global community where curiosity is celebrated.
• Values: Connect, Question, Own, driving success and innovation.

Hiring process

• Resume in English required (resumes in French will be automatically rejected).