PSP Support Agent (Fintech)

TL;DR

PSP Support Agent (Fintech): Supporting and maintaining stable payment operations to ensure reliable transaction processing across payment systems with an accent on issue resolution, minimising disruptions, and improving payment flow reliability. Focus on processing customer requests, monitoring payment system stability, and analyzing payment-related incidents to identify recurring patterns.

Location: Remote (Global)

Company

hirify.global is an international technology company with software development expertise in iGaming, fintech, and martech.

What you will do

• Process customer and payment system requests via Jira helpdesk and email.
• Monitor and maintain the stability of payment systems.
• Work directly with payment systems.
• Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
• Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
• Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Requirements

• Higher or incomplete higher education.
• English and Russian – upper-Intermediate or higher proficiency.

Nice to have

• Experience working with payment systems.
• Hands-on experience providing support via a helpdesk system.
• Background in technical support (1st or 2nd line).
• Basic knowledge of web architecture.

Culture & Benefits

• Comprehensive Mental Health Programme.
• Private insurance (depending on contract type).
• Paid gym memberships and free English lessons (online).
• +1 day off per calendar year and Referral program rewards.
• Upskilling, internal workshops, and participation in professional conferences and corporate events.