Customer Support Agent

TL;DR

Customer Support Agent: Assisting customers with IT-related questions and product inquiries through various channels (ticket, phone, chat) with an accent on understanding customer needs and translating them into product improvements. Focus on continuous learning, problem-solving, and providing tailored advice for IT services.

Location: Hybrid in Leiden, Netherlands. Work from home or at the office in consultation with your team.

Company

hirify.global is a group of leading European tech brands providing digital services like hosting, domain names, and lead generation software.

What you will do

• Assist customers with IT questions via ticket system, phone, and chat.
• Analyze customer needs to recommend suitable products and features.
• Act as a link between customers and product specialists, translating customer feedback into product and process improvements.
• Participate in daily stand-up meetings to share successes and lessons learned.
• Be available for evening or weekend shifts, with flexible scheduling options.

Requirements

• Strong desire to learn and a healthy dose of enthusiasm.
• Affinity for IT, with no prior knowledge necessary as training will be provided.
• Customer focus, unparalleled listening skills, and empathy.
• Strong communication skills in Dutch and English.
• Must be based in the Netherlands for hybrid work.

Culture & Benefits

• Inclusive and diverse work environment that values respect, openness, and trusted collaboration.
• Internal training and courses to become a skilled supporter and support career growth.
• Opportunity to work from home or at the office in consultation with your team.
• Commitment to caring for the environment and ongoing ESG efforts.
• Flexible scheduling options for evening or weekend shifts.