Application Support Agent Junior

TL;DR

Application Support Agent Junior: Receiving, logging, and managing user requests and incidents for applications with an accent on troubleshooting, root-cause analysis, and solution identification. Focus on providing technical support, ensuring user satisfaction, and collaborating with development teams for system improvements.

Location: Hybrid in Brussels, Belgium

Company

hirify.global is a large European IT services company with over 8,900 professionals, dedicated to building innovative digital solutions for EU institutions, public, and private organizations.

What you will do

• Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.
• Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying appropriate solutions.
• Ensure end-users are regularly informed about the status and progress of their requests.
• Participate in meetings with internal stakeholders to understand and define their needs.
• Deliver training sessions and provide guidance to staff on relevant tools, systems, and procedures.
• Collaborate closely with the development team on system improvements and contribute to documentation.

Requirements

• Higher education or equivalent overall experience.
• At least one year of successful experience in application support.
• Strong analytical skills and the ability to quickly understand processes.
• Hands-on experience working with a ticketing system.
• Excellent knowledge of English & French is mandatory.
• Ability to work effectively in an international and multicultural environment.

Nice to have

• ITIL Foundation Certification.
• Experience with European Institutions.

Culture & Benefits

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package including hospitalization plan and meal allowance.
• Hybrid working model and mobility budget or commuting allowance.
• Well-being activities on premises.
• Continuous learning opportunities with unlimited access to Udemy for Business and ad-hoc trainings.
• Personalized development plan for targeted career growth.