Partner Success Specialist (Padel Tech)

TL;DR

Partner Success Specialist (Padel Tech): Building and maintaining strong relationships with sports clubs and improving their operational performance, with an accent on driving engagement, increasing revenue, and reducing churn. Focus on leveraging data to provide actionable insights, onboarding new partners, and reactivating inactive accounts.

Location: Remote, working with sports clubs in the Randstad region of Netherlands

Company

hirify.global is the world's largest racket sports app, facilitating court bookings, player connections, and community engagement globally.

What you will do

• Create long-term relationships with top partners, including weekly and monthly business reviews and face-to-face meetings.
• Improve operational performance of partners to deliver the best service and increase hirify.global’s revenue.
• Onboard new partners to the platform by providing information and tools.
• Leverage data and key performance indicators (KPIs) to identify trends and provide actionable insights.
• Acquire new clubs through inbound and outbound leads.
• Reduce partner churn by maintaining close relationships and reactivating inactive partners.

Requirements

• 1-3 years of work experience in Account Management, Customer Service, Sales, or Customer Success roles.
• Tech savvy: Experience with Hubspot or other CRMs and Google Sheets expertise.
• Strong negotiation, communication, and interpersonal skills.
• Problem solver, highly organized, detail-oriented, and decisive.
• Comfortable working in a fast-paced, high-growth, high-performance organization.

Nice to have

• Project management experience.
• Experience in the Padel Industry.
• Racket-sports lover.

Culture & Benefits

• Budget for personal training.
• Holidays according to the country base + day off on your birthday + 2 Wellness days in August.
• 1 additional day off per year worked.
• Perks related to the brand and sponsorship agreements.
• Summer work schedule (July-August 7h/day Monday to Friday).
• Language classes.

Hiring process

• People Interview (cultural fit + conditions of the offer).
• Technical Interview with Benelux Regional Manager.
• Final Interview with Regional Director.