Client Access & Onboarding Analyst

TL;DR

Client Access & Onboarding Analyst: Managing internal and external access and entitlements for trading, risk management, and post-trade applications with an accent on customer support, first-level troubleshooting, and compliance documentation. Focus on collaborating with stakeholders to ensure seamless customer experience and contributing to knowledge base improvements.

Location: Hybrid working in Belfast, United Kingdom

Company

hirify.global is the world’s leading derivatives marketplace.

What you will do

• Assist customers via multi-support channels (phone, email, IM, chat, workflow).
• Manage internal and external access and entitlements for over 200 applications.
• Provide first-level troubleshooting for customer access, entitlement, and connectivity issues.
• Provide data center support for CME Co-Location offering.
• Collaborate cross-functionally and write clear, concise tickets for audit trail purposes.
• Contribute to the Knowledge base and suggest service delivery improvements.

Requirements

• 0 to 2 years of professional experience preferred.
• High school/secondary school diploma required.
• Excellent communication skills and attention to detail.
• Skilled in a time-sensitive environment, switching tasks seamlessly.
• Ability to troubleshoot and make decisions independently.
• Proficiency in Microsoft Office, databases, and other information system technologies.

Nice to have

• CRM tool experience (Service Cloud).
• Help Desk Institute (HDI) and Knowledge Centered Service (KCS) Certifications.

Culture & Benefits

• Hybrid Working.
• Bonus Programme, Equity Programme, Employee Stock Purchase Plan (ESPP).
• Private Medical and Dental coverage, Mental Health Benefit Programme.
• Group Pension Plan, Income Protection, Life Assurance.
• Education Assistance, Ongoing Employee Development Training/Certification.
• Cycle To Work, EV Car Benefit Scheme, Gym Membership, Family Leave.