Client Access and Onboarding Analyst

TL;DR

Client Access and Onboarding Analyst: Managing internal and external access and entitlements, inquiries, and level one support related to over 200 applications enabling trading, risk management, and post-trade services with an accent on providing first-level troubleshooting for customer access, entitlement, and connectivity issues. Focus on collaborating cross-functionally to ensure a seamless customer experience and handling critical, time-sensitive requests for data center support.

Location: Onsite in Belfast, Northern Ireland

Company

hirify.global is the world’s leading derivatives marketplace, fostering careers that impact global financial markets.

What you will do

• Assist customers across multiple support channels, applying technical knowledge to application access.
• Provide first-level troubleshooting for customer access, entitlement, and connectivity issues.
• Collaborate with internal and external stakeholders to resolve customer issues.
• Document all customer interactions with clear and concise tickets for audit and compliance.
• Contribute to the knowledge base and participate in ongoing product/process training.
• Provide data center support for the CME Co-Location offering and facilitate customer logistics.

Requirements

• Must be based onsite in Belfast, Northern Ireland.
• Excellent communication skills and strong attention to detail.
• Ability to troubleshoot and make decisions independently in a time-sensitive environment.
• Proficiency in Microsoft Office, databases, and information system technologies.
• Aptitude to learn new applications, processes, and procedures quickly.
• English: B2 required.

Nice to have

• 0-2 years of professional experience preferred.
• College/university degree preferred.
• Service Cloud or other CRM tool experience.
• Help Desk Institute (HDI) and Knowledge Centered Service (KCS) Certifications.

Culture & Benefits

• Opportunity to impact markets worldwide and transform industries.
• Investment in employee success and professional growth.
• Work alongside a team of leading experts.
• Commitment to embracing unique employee experiences and diverse perspectives.
• Equal-opportunity employer.