Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Owns and grows relationships with customers across EMEA and North America, ensuring they realize value and expand their usage. Focus on driving retention and expansion, managing complex stakeholder environments, and coordinating cross-functional collaboration.

Location: Hybrid in New York or London, with in-office collaboration on Mondays, Wednesdays, and Thursdays.

Company

hirify.global builds tools that unleash the power of Apache Kafka, aiding developers to harness their real-time data.

What you will do

• Own the post-sale customer lifecycle, including onboarding and adoption.
• Build trusted relationships with champions and decision-makers.
• Drive retention and expansion within your portfolio of accounts.
• Partner with AEs and SAs as part of a single account team.
• Educate customers on best practices and new capabilities.

Requirements

• Fluency in English and French required (full professional proficiency to communicate complex technical concepts).
• 3–7+ years of experience in Customer Success, Account Management, or Technical Account Management.
• Experience managing mid-market to enterprise B2B SaaS customers.
• Strong ability to manage complex stakeholder environments.
• Excellent communication, organization, and prioritization skills.

Nice to have

• Experience with data infrastructure, streaming, DevOps, or developer tools.
• Familiarity with Kafka, cloud platforms, or distributed systems.
• Experience supporting customers across EMEA and North America.
• Proven track record of driving renewals and expansions.

Culture & Benefits

• Stock options.
• Unlimited PTO + 10 public holidays.
• Top-tier private health insurance package.
• Learning and development allowance.
• Company-wide events and team socials.
• Dog friendly office.