Principal Product Manager - Customer Experience And AI (Product Management)

TL;DR

Principal Product Manager (Product Management/AI): Driving customer happiness and measurable outcomes through strategic retention initiatives, focusing on seamlessly embedding AI into the customer experience. Focus on championing AI-assisted product development practices and translating customer pain into clear requirements, while collaborating across the organization to deliver impactful solutions.

Location: Remote - US

Salary: $127,600 - $159,500 USD

Company

hirify.global empowers business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.

What you will do

• Drive customer happiness by showcasing customer value and reducing friction.
• Deliver against retention metrics, including Net Revenue Retention, product engagement, and NPS.
• Embed AI thoughtfully into the product experience for seamless and intelligent assistance.
• Champion AI-assisted product development practices across the organization.
• Collaborate with engineering, design, marketing, and customer success to solve problems.
• Coach and mentor PMs and cross-functional partners to elevate product thinking.

Requirements

• 8+ years of Product Management experience in SaaS (ideally SMB).
• Understanding of how to deploy LLMs in production environments and a sharp eye for UX with AI.
• Strong communication skills to present strategies and tradeoffs to executives.
• Metrics-driven and comfortable pulling levers to hit aggressive targets.
• Customer-obsessed and genuinely care about the success of small businesses.
• Collaborative leader and thrive in a "squad leader" model.

Nice to have

• Experience with email marketing, marketing automation, or PLG (Product-Led Growth).
• Direct experience with prompt engineering or RAG pipelines.
• Background in growth-focused initiatives (onboarding, monetization, or retention).

Culture & Benefits

• Celebrate diversity and inclusion, with programs in place for education and bringing people together.
• Opportunity to support businesses and organizations with your talent.
• Encouragement and support for career growth through learning, stretch assignments, coaching, and professional development.
• Generous paid time off policy and a competitive benefits package.
• Hybrid work model combining remote work with access to office locations.