Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Guiding strategic enterprise customers through their Digital Employee Experience (DEX) journey to drive growth and adoption, with an accent on value tracking, executive business reviews, and renewal/expansion targets. Focus on building trusted advisor relationships, defining customer success plans, and ensuring positive outcomes while solidifying long-term partnerships.

Location: Hybrid work model. This role will require 25-50% travel within the US, and sometimes internationally if required. US-specific benefits are offered.

Salary: $105,000–$164,000

Company

hirify.global is a leader in digital employee experience management software, enabling IT leaders to proactively manage and optimize employee digital experiences for over 1,200 customers worldwide.

What you will do

• Own and execute comprehensive customer success plans for up to 20 enterprise customers.
• Act as a trusted advisor, building relationships with leadership and understanding customer challenges.
• Identify, track, measure, and share the overall impact and value of hirify.global solutions.
• Deliver on-time renewals and achieve expansion targets through upsell/cross-sell.
• Maintain customer health, identify risks, and escalate critical issues.
• Participate in quarterly business reviews and provide thought leadership.

Requirements

• 5+ years of experience as a Customer Success Manager in the Software Industry with Large Enterprise Accounts and successful SaaS adoption.
• Ability to drive the DEX Methodology to ensure adoption and value realization.
• Strong business acumen and entrepreneurial mindset.
• Technical background or savvy to learn hirify.global products and technologies.
• Ability to manage and build rapport across all levels of customer hierarchy.
• Fluent in English (written as well as verbal).

Nice to have

• Understanding of the IT project delivery lifecycle and digital transformation initiatives.
• Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices.

Culture & Benefits

• Flexible hours and unlimited vacation, 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model with structured onboarding.
• Free access to professional training platforms.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers.
• 401(k) plan with up to 4% company matching contributions, vesting immediately.
• 100% covered company benefits for US employees including health, dental, and vision.