Senior Director, Customer Engagements (SAP)

TL;DR

Senior Director, Customer Engagements (SAP): Leading the customer engagement lifecycle, managing pre-sales, project delivery, and customer satisfaction for SAP clients with an accent on account management, risk planning, and ensuring consistent project delivery. Focus on establishing credibility as a trusted advisor, understanding project risks, and fostering an environment of extreme customer focus.

Location: Home-based, US

Company

hirify.global (NDBS) is a global IT services and consulting company focused on transforming SAP solutions into value.

What you will do

• Lead the pre-sales engagement process and provide account management support within a designated region.
• Oversee project delivery, ensuring consistency, success, and profitability targets are met for all projects.
• Establish and cultivate professional relationships with client executives and project teams, acting as a trusted advisor.
• Act as a decision-maker regarding conflicting customer priorities and advocate for customers within NDBS.
• Be a change agent for continuous improvements and implement NDBS strategies and company objectives.
• Mentor new and existing employees and contribute to the effective development of project managers and consultants.

Requirements

• Bachelor’s degree in Information Technology or a related field of study.
• Minimum 10 years of ERP experience.
• Minimum 7 years of ERP project management experience.
• Minimum 5 years of project scoping, estimating, and planning experience.
• Minimum 7 years of cross-functional SAP expertise.
• Ability to lead strategic workshops with clients.
• Must be based in the US.

Nice to have

• Advanced degree.
• Project Management training and certification.
• Pre-Sales experience.

Culture & Benefits

• Exceptional compensation package with competitive salaries.
• Comprehensive health and dental benefits.
• Flexible Paid Time Off and 10 paid holidays.
• 401k plan and remote work opportunities.
• Participation in E-Verify.