Senior Creator Success Manager (Influencer Marketing)

TL;DR

Senior Creator Success Manager (Influencer Marketing): Managing and growing relationships with top influencers on an affiliate marketing platform with an accent on increasing creator revenue, identifying growth opportunities, and enhancing brand diversification. Focus on data-driven strategy sessions, proactive account health monitoring, and advocating for the platform within the creator economy.

Location: This position is posted in New York, New York, United States, and is open to fully remote candidates within the United States. The company has offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA.

Salary: $85,000 - $95,000 base + bonus

Company

hirify.global is an enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide.

What you will do

• Manage, grow, and retain Tier 1 (top 25%) Managed Creators, including MVP Program participants.
• Proactively schedule calls and provide tailored data and insights to influencers.
• Identify growth opportunities within your book of creators to increase sales and drive revenue to hit KPI goals.
• Communicate influencer feedback to appropriate internal teams to improve the Influencers' experience.
• Monitor creator account health, troubleshoot issues, and collaborate on retention strategies.
• Share best practices in social media coaching, driving affiliate sales, and campaign strategy to encourage influencer growth.

Requirements

• Minimum 3-5 years of experience in an account or management role.
• Strong knowledge and understanding of influencer or affiliate marketing.
• Previous creator success account manager related experience required.
• Data-driven and analytical approach to reviewing data and pulling out valuable insights.
• Good communication skills, problem solving, and a teamwork mindset.
• Bachelor’s Degree.

Culture & Benefits

• Committed to fostering a culture rooted in an inclusion-first mindset and building teams for culture add.
• Openly built and maintained unbiased hiring, pay, and promotion practices for an equitable workplace.
• Market-based & data-driven compensation approach, with evaluations bi-annually.
• All permanent team members are granted stock options and are eligible for various benefits plans.
• Proactive, strategic, curious, adaptable, positive, resilient, and emotionally intelligent work culture.
• Opportunity to occasionally attend creator and/or industry events.