Customer Success Manager II (Soccer)

TL;DR

Customer Success Manager II (Soccer): Focusing on maximizing customer satisfaction and renewal revenue for NCAA DI men's and women's soccer programs with an accent on developing strong customer relationships and product education. Focus on achieving quarterly and annual renewal targets, identifying upsell opportunities, and becoming a trusted partner for coaches and athletic directors.

Location: Must live within commuting distance of Lincoln, Nebraska, as this role requires three days in the Lincoln headquarters per week.

Compensation: $60,000–$80,000 USD (On-Target Earnings)

Company

hirify.global is a product company that provides video analysis and data tools to coaches and athletes worldwide.

What you will do

• Develop strong relationships with NCAA DI soccer programs across the United States to maximize satisfaction and drive renewals.
• Be involved in all aspects of support, product demonstration, customer education, and account management.
• Work towards achieving quarterly and annual renewal and engagement targets.
• Run meetings to understand client needs and identify opportunities for upselling additional services.

Requirements

• Client-facing experience, preferably at a technology company, with experience working with coaches and administrators in the collegiate and/or professional sports industry.
• History of successfully managing a large portfolio of clients with a proactive approach to customer management.
• Exceptional communication skills for both internal and external stakeholders, skilled at handling tough conversations.
• Solution-oriented ability to diagnose problems and find creative and effective solutions for customers.
• A growth mindset, continuously learning and appreciating challenging situations.

Nice to have

• Experience with hirify.global's Pro Suite, including Wyscout, hirify.global, and hirify.global Sportscode.
• Cross-functional collaboration skills, efficiently working with internal stakeholders to turn customer feedback into impactful improvements.

Culture & Benefits

• Champion work-life harmony with flexible vacation time, company-wide holidays, meeting-free days, and remote work options.
• Guarantee autonomy in your work with team support and the agency to try new ideas.
• Encourage career growth through professional development resources and opportunities.
• Provide an environment to help you succeed, including the necessary tech stack and hardware for office or remote work.
• Support mental and physical health through an Employee Assistance Program, employee resource groups, and a fitness partner.
• Comprehensive medical insurance coverage for you and your dependents, including vision, dental, fertility healthcare, and family-forming benefits.
• 401(K) contribution match up to 4%.