NOC Engineer

TL;DR

NOC Engineer: Ensuring maximum service availability and performance for all CXone products with an accent on proactive monitoring, incident, change, and event management. Focus on troubleshooting network and platform issues from a server-side perspective, maintaining comprehensive documentation, and leading incident resolution.

Location: This role follows a hybrid model (2 days working from the office and 3 days of remote work) in Southampton, United Kingdom.

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a global software corporation using AI, cloud, and digital solutions to enhance customer experiences, fight financial crime, and ensure public safety for 25,000+ businesses.

What you will do

• Ensure maximum possible service availability and performance for all CXone products.
• Troubleshoot network and platform issues from a server-side perspective.
• Perform routine health checks and respond to alarms, alerts, or abnormal behaviors detected.
• Document and track all activities through a ticketing system and update communal Wiki/KnowledgeBase resources.
• Lead incident resolution situations, involving relevant internal resources and guiding troubleshooting to resolution.
• Provide training and coaching for technical resources both internally and for other teams.

Requirements

• Degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
• 3+ years’ experience working in a technical or support role within telecommunications, data network, or application server environments.
• Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
• Understanding of packet analysis and packet capture utilities.
• Experience in creating, utilizing, and maintaining technical documentation.
• Professional written and verbal communication skills.

hirify.global-to-have">hirify.global to have

• Experience working with SaaS/Cloud based software environments.
• Experience with VoIP implementation and support, specifically configuration of SIP End points.
• Experience working with firewalls in general.
• Experience working with applications driven by .NET, SQL, and other common Microsoft technologies.
• Comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, and telecom circuits.
• ITIL Foundation certification and experience within an ITIL Organization.

Culture & Benefits

• Enjoy the hirify.global-FLEX hybrid model (2 days in office, 3 days remote).
• Join an ever-growing, market-disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Access to endless internal career opportunities across multiple roles and disciplines.
• Maintain a team-focused attitude and work towards creating a healthy atmosphere.