Senior Service Designer

TL;DR

Senior Service Designer (Product Design): Driving the design of systemic interventions in complex, multi-partner ecosystems with an accent on orchestrating value exchanges and ensuring sustainability for both users and providers. Focus on championing visual frameworks like journey maps and service blueprints, utilizing experience prototyping, and guiding client choices.

Location: Based in San Francisco, US, with 50-75% travel required dependent on client needs. Benefits such as 401(k) and US health insurance indicate this role is limited to candidates authorized to work in the US.

Salary: $112,000–$160,000

Company

hirify.global is a global network of studios within Capgemini Invent, each with a thriving in-person and vibrant virtual culture, passionate about improving the human experience through design.

What you will do

• Drive the design of systemic interventions in complex, multi-partner ecosystems.
• Champion visual frameworks like journey maps, service blueprints, and ecosystem maps to clarify complex challenges and drive decision-making.
• Drive contribution and alignment from multiple stakeholders, including clients and third parties.
• Utilize experience prototyping techniques like desktop walkthroughs and role-playing to test and validate service components.
• Lead client conversations within your domain, providing articulate recommendations and helping guide client choices.
• Lead small teams on projects and contribute to business development through proposal-writing and pitches.

Requirements

• 5+ years of professional service design experience.
• Highly developed design skills, demonstrated in a portfolio of recent work.
• Confident presentation and storytelling abilities.
• Experience collaborating in multifunctional teams as the service design lead.
• Proficiency with contemporary design and prototyping tools and methods.
• Ability to travel 50-75% dependent on client needs.

Culture & Benefits

• Opportunity to build a network within the Capgemini Group.
• Comprehensive benefits package including paid time off (vacation, company paid holidays, personal days, sick leave).
• Medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) in the U.S.).
• Life and disability insurance.
• Employee assistance programs.
• Support for the development of thought leadership and innovative offerings related to AI/Data Science and Analytics.