Senior Customer Success Associate (AI)

TL;DR

Senior Customer Success Associate (AI): Supporting and growing client engagements within the UK public sector and NATO by driving product adoption, retention, and satisfaction with an accent on detailed record-keeping, scalable processes, and customer advocacy. Focus on designing and implementing programs for seamless platform integration, conducting quarterly reviews, and articulating product recommendations based on customer feedback.

Location: Remote (UK). Must be willing to travel domestically and internationally (approximately 35%) and possess the appropriate UK security clearance (or ability to obtain it).

Company

hirify.global is a mission-driven AI company providing a groundbreaking, AI-powered intelligence platform that detects the earliest signals of emerging risks, events, and threats in real-time by analyzing billions of public data inputs.

What you will do

• Become an expert on hirify.global’s First Alert platform and public information use cases for the public sector.
• Understand customer mission sets to design and implement programs integrating hirify.global into their workflows.
• Build and maintain strong client relationships and act as a thought partner.
• Conduct quarterly customer reviews to ensure service quality, identify growth opportunities, and drive product adoption.
• Serve as a customer advocate, collecting feedback and presenting product recommendations for development.
• Manage customer accounts to ensure satisfaction and value delivery.

Requirements

• Experience working with or in the UK public sector and NATO.
• Bachelor's degree or equivalent relevant experience, plus 0-3 years of client-facing or product experience, ideally in the public sector.
• Outstanding communication and presentation skills to convey complex concepts to diverse audiences.
• Detail-oriented with excellent project management skills and a strong focus on client experience.
• Tech-savvy approach with the ability to learn new software and CRM tools; SaaS experience is a plus.
• Ability to work independently and collaboratively within a team.

Culture & Benefits

• Opportunity to work on exciting AI trends like Regenerative AI, Agentic AI, and Multimodal AI.
• Be part of a mission-driven team with real-world impact on organizations' responses to events.
• Global presence with offices worldwide to foster collaboration.
• Variety of flexible work arrangements, generous PTO and sick leave.
• Competitive benefits package focused on employee wellness and well-being.
• Commitment to diversity, equity, and inclusion, with robust employee resource groups and professional development.