CRM Executive, Analyst (Fintech)

TL;DR

CRM Executive, Analyst (Fintech): Developing and implementing CRM strategies to enhance customer engagement and satisfaction for a digital bank with an accent on data analysis, personalized communication, and targeted marketing campaigns. Focus on driving customer retention and loyalty through innovative, data-driven marketing campaigns and ensuring compliance with data protection regulations.

Location: Onsite in London, United Kingdom

Company

hirify.global operates Marcus, a digital consumer banking business providing online savings products with over 150 years of expertise.

What you will do

• Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by hirify.global UK.
• Manage and analyze customer data to identify trends, preferences, and opportunities for personalized communication and offers.
• Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints.
• Design and execute targeted marketing campaigns to increase customer retention and loyalty.
• Monitor and report on the effectiveness of CRM initiatives using key performance indicators (KPIs).
• Ensure compliance with data protection regulations and company policies when handling customer information.

Requirements

• 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors.
• Strong project and stakeholder management skills.
• Excellent copywriting, attention to detail, and the ability to balance multiple campaigns.
• Strong analytical skills to interpret customer data and drive strategic insights.
• Proven experience in marketing, with a focus on digital and customer-centric strategies.
• Excellent communication skills to collaborate with cross-functional teams and stakeholders.

Nice to have

• Willingness to explore and adapt to new CRM technologies and systems.
• Experience in using CRM software and tools to optimize customer interactions.

Culture & Benefits

• Commitment to fostering and advancing diversity and inclusion.
• Opportunities for professional and personal growth through training and firmwide networks.
• Access to benefits, wellness, and personal finance offerings.
• Commitment to finding reasonable accommodations for candidates with special needs or disabilities.
• Best-In-Class Benefits.