Customer Success Manager

TL;DR

Customer Success Manager: Ensures the continued success of partnerships between hirify.global and its healthcare facility partners by delivering an optimal client experience and managing key accounts. With an accent on resolving issues, building meaningful relationships, and communicating product value. Focus on understanding clinical workflows and capturing customer feedback for product improvement.

Location: Remote from Canada

Company

hirify.global is a fast-growing Series C marketplace, a YC Top Company, operating profitably since 2022, connecting healthcare workplaces and professionals across the US.

What you will do

• Own a book of business, managing assigned accounts, solving issues, and assisting with invoices.
• Establish credibility and trust with healthcare executives by demonstrating strong business acumen and understanding of clinical workflows.
• Clearly articulate the value proposition of products to clinical and non-clinical stakeholders.
• Capture and share customer feedback with product teams to refine offerings.
• Work cross-functionally with internal teams to execute trials and initiatives.

Requirements

• Must be based in Canada.
• Excellent verbal and written communication skills.
• Willingness to try and a lack of fear in problem-solving.
• Bachelor's Degree.
• English: B2+ required.

Nice to have

• Relationship management experience.

Culture & Benefits

• Fully remote work environment with a global team of 700+ people.
• Competitive pay.
• Unlimited PTO.
• Opportunity to do impactful work for customers in healthcare.
• Thrive in a fast-paced, early-stage startup environment.