Observability Architect

TL;DR

Observability Architect: Designing and guiding complex observability solutions for strategic customers with an accent on systems thinking, architecture design, and driving product adoption. Focus on architecting across modern infrastructure environments, ensuring deep integration, and influencing Grafana's product roadmap.

Location: Located in Canada, ideally Toronto

Salary: CAD 180,000 - CAD 213,000

Company

hirify.global is a remote-first, open-source company providing observability solutions and a visualization tool used by over 20M users globally.

What you will do

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Advise clients on best practices and strategies for leveraging technology to achieve their business goals.
• Collaborate with clients to develop and execute technical roadmaps.
• Act as the voice of the customer internally, advocating for their needs and feature requests.

Requirements

• Located in Canada
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role
• Experience deploying and operating Kubernetes
• Strong understanding of observability solutions (Grafana, Prometheus, and Loki a plus)
• First class written and oral communication skills (English)
• Ability to travel up to 25% to meet with clients.

Culture & Benefits

• 100% Remote, Global Culture with talent from around the world.
• 30 days annual leave per annum (with 3 days reserved for Grafana Shutdown Days).
• Defined career growth pathways and approachable leadership.
• In-person onboarding for new team members.
• Transparent communication and an innovation-driven environment.
• Empowered teams with a high trust, low ego culture.