Marketplace Consultant (AI, Ecommerce)

TL;DR

Marketplace Consultant (AI, Ecommerce): Fostering strong client relationships and enhancing user satisfaction for an AI analytics tool by providing data-driven insights and overseeing product adoption. Focus on transforming raw data into structured business logic, driving upsell/cross-sell opportunities, and ensuring seamless product adoption and retention.

Location: Remote (anywhere in Brazil)

Company

hirify.globalPulse is an AI analytics tool for Mercado Livre sellers, providing insights for profitable products and fast-growing categories, and is part of the international tech-centric hirify.global Group of e-commerce companies.

What you will do

• Develop and maintain strong client relationships, ensuring alignment with customer needs.
• Serve as the primary contact for customer inquiries, ensuring timely resolution of issues.
• Create detailed reports, analysis, and recommendations based on hirify.global Pulse data.
• Lead frequent meetings with customers and oversee ongoing product training sessions.
• Drive growth through upsell/cross-sell opportunities while improving NPS and success KPIs.
• Facilitate end-to-end customer onboarding and technical adoption of data tools.

Requirements

• Proven experience working for a seller/brand or store on marketplaces as a consultant or analyst.
• Advanced knowledge of key e-commerce metrics and market specifics for merchants and brands.
• Proven ability to transform raw data and graphs into structured business logic and clear narratives.
• 'AI-friendly' mindset with practical experience using AI tools for task automation.
• Proven track record of handling in-depth product, design, and problem interviews.
• Hands-on experience with customer retention and nurturing relationships with enterprise businesses.
• Intermediate English required.
• Fluent Portuguese required.

Nice to have

• Experience in working with analytical tools similar to hirify.globalPulse.

Culture & Benefits

• Competitive compensation paid via service contract (PJ/PF employment with possibility for CLT).
• Remote-first flexibility: work from anywhere in Brazil with flexible hours.
• Clearly defined responsibilities.
• Potential for long-term collaboration and transition to full-time employment.