Client Success Manager (Commerce Media)

TL;DR

Client Success Manager (Commerce Media): Managing client relationships and driving value for retailers by ensuring utilization of hirify.global's technology and identifying upsell opportunities with an accent on project management, integrations, and sales enablement. Focus on developing strategic partnerships and aligning with clients' technical and commercial roadmaps to unlock revenue growth.

Location: Hybrid in Barcelona, Spain

Company

hirify.global is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions.

What you will do

• Be an inclusive, respectful, and trustworthy business partner for your clients, ensuring full understanding and successful utilization of hirify.global’s technology.
• Manage projects and initiatives that unlock value and revenue growth for retailers, including integrations, upsell identification, and sales training.
• Engage with clients on sales and operational topics, representing hirify.global and promoting understanding of retail and commerce media.
• Work cross-functionally with internal stakeholders (sales, technical, analytics, finance) to represent client needs and deliver key projects.
• Build and maintain strong client relationships, developing and presenting quarterly business reviews aligned to strategic objectives.
• Support in the development of yearly business plans that align with the clients' technical and commercial roadmap.

Requirements

• Experience as a Customer Success / Account Manager or in a client-facing role within digital marketing, online advertising, or e-commerce.
• Experience working with retailers or complex clients who expect a deep partnership.
• Experience working with SaaS technologies.
• Strong written and verbal communication and persuasion skills.
• High intellectual curiosity and hunger to learn in an ambiguous environment.
• Work from Barcelona, Spain (hybrid model).

Culture & Benefits

• Hybrid work model blending home with in-office experiences.
• Learning, mentorship, and career development programs.
• Health benefits, wellness perks, and mental health support.
• Diverse, inclusive, and globally connected team fostering a valued workplace.
• Attractive salary with performance-based rewards and family-friendly policies.