Client Support Associate - Expression Of Interest

TL;DR

Client Support Associate: Responding to client inquiries via chat and email for a fintech SaaS platform with an accent on providing accurate information, basic troubleshooting, and efficient issue resolution. Focus on maintaining high CSAT scores, following internal processes, and contributing to knowledge base improvements.

Location: Remote (Global)

Company

hirify.global is an international fintech startup simplifying admin, accounting, and bookkeeping for entrepreneurs by combining SaaS with human-in-the-loop services.

What you will do

• Respond to client inquiries via chat and email promptly and professionally.
• Resolve Tier 1 issues including account queries, service information, and basic troubleshooting.
• Accurately document all interactions in ticketing systems and relevant tools.
• Maintain strong product and policy knowledge to provide accurate information.
• Collaborate with cross-functional teams to resolve client issues and improve processes.
• Contribute to knowledge base updates and ensure complete task delivery to clients.

Requirements

• Recognized diploma or degree in Business or Communications (preferred).
• 2-3 years of experience in customer support, preferably in chats, email and call support.
• Strong written and verbal communication skills.
• Ability to handle high volumes of inquiries while maintaining quality.
• Customer-focused, empathetic, and solution-oriented mindset.
• Familiarity with CRM or ticketing systems.

Culture & Benefits

• Opportunity to join a goal-driven startup with big ambitions.
• Open, inclusive working environment.
• Agile working model focused on goals and performance.
• International environment with diverse culture.
• Competitive remuneration package.
• Remote-first and flexible working arrangements.