Hiring Success Manager (HR Tech)

TL;DR

Hiring Success Manager (HR Tech): Advising and guiding customers through the global employment process and owning the complete onboarding experience via an all-in-one global HR platform with an accent on EOR expertise, compliance, and accurate data management. Focus on resolving service issues efficiently, collaborating with global partners, and influencing product enhancements.

Location: Remote (EMEA), must be based in Poland, Albania, Hungary, Greece, North Macedonia, Romania, Spain, or Ukraine

Company

hirify.global is transforming the way businesses hire and manage global teams by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management.

What you will do

• Manage a portfolio of employees and oversee the complete onboarding process on the hirify.global platform.
• Explain global employment requirements, gather documentation, and collaborate with partners to ensure locally compliant paperwork.
• Educate and guide clients on best practices for compliant and efficient global hiring using Employer of Record (EOR) expertise.
• Maintain accurate and up-to-date onboarding information in systems, ensuring compliance and consistency with global partners.
• Collect user feedback and share it with the Product team to influence future platform enhancements.
• Proactively manage and resolve onboarding service issues by collaborating with internal teams and local partners.

Requirements

• 2+ years of experience in Account Management or Customer Support/Success roles, ideally within an HR Tech SaaS environment.
• Experience in EOR (Employer of Record), global HR, or payroll-related support.
• Strong organizational and time-management skills to handle multiple onboardings across global time zones.
• Proactive nature to anticipate challenges, take initiative, and seek continuous improvements.
• Proven ability to collaborate effectively in a remote-first, globally distributed environment.
• Excellent English (both written and verbal) is a must.

Culture & Benefits

• Be part of a scaling startup environment where your voice matters and your impact is tangible.
• Opportunity to shape the future of support operations in a fast-growing team.
• Work for a market leader, supporting innovative companies like Microsoft and Mastercard.
• Enjoy the flexibility of working remotely with a globally distributed team.
• Receive competitive compensation, best-in-class tools, and growth resources.

Hiring process

• Artificial intelligence (AI) tools may be used to support parts of the hiring process, such as reviewing applications or assessing responses.