Customer Support Consultant (Native Finnish)

TL;DR

Customer Support Consultant (Native Finnish): Delivering world-class customer and technical support via calls, chats, and emails, building strong customer relationships and handling sensitive data. Focus on maintaining a deep understanding of client solutions, meeting KPIs, and adapting to evolving tools and technology.

Location: Opportunity to cooperate fully remotely

Compensation: USD

Company

hirify.global is a global Support-as-a-Service leader collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw.

What you will do

• Deliver outstanding customer support via calls, chats and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Requirements

• Native Finnish and good English communication skills (at B2 level or higher)
• 6+ months of experience in customer support role
• CRM systems expertise.
• Strong analytical thinking and research skills.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Experience in technical support.

Culture & Benefits

• Provide services during flexible hours.
• Inclusive international environment.
• Balance between project workload and personal time.
• Responsive leadership interested in your development.
• A culture built on trust, with no time-tracking requirements.
• Greenhouse conditions for self-development.