Customer Service Representative (English)

TL;DR

Customer Service Representative (English): Responding to customer queries and resolving issues for Fintech products with an accent on prompt and efficient communication across various channels. Focus on improving customer experience, troubleshooting, and contributing to process improvements.

Location: 100% remote, work from any place you wish

Company

hirify.global is a global team developing revolutionary software services in the FinTech space since 2018, aiming to provide users with simpler ways to transact and manage investments.

What you will do

• Respond to customer queries promptly and efficiently through emails, live chat, and phone calls.
• Collaborate with various departments to address complex problems and escalate issues.
• Conduct follow-ups with customers to ensure concerns are resolved and perform troubleshooting.
• Record and document repetitive issues to contribute to process improvement.
• Generate pertinent informational materials, including FAQ articles and user manuals.
• Provide guidance to current and prospective clients regarding additional company products and services.

Requirements

• Experience in fintech (forex/crypto).
• 1+ years of online customer support experience.
• Excellent written and oral English (C1+).
• Excellent interpersonal and communication skills.
• Ability to manage or navigate stressful situations.
• Experienced with using customer service software, tools, and databases.

Culture & Benefits

• 100% remote job at any place you wish.
• Competitive salary based on experience and performance-based quarterly bonus.
• Opportunity to work in an international and cross-functional team with a challenging product.
• Medical insurance after probation period.
• Additional sick leaves every 6 months.
• Birthday gifts.