Platform Technical Support Specialist

Привет!

Мы ищем Platform Technical Support Specialist в сфере Hospitality, SaaS

Американская компания, есть офис в Сербии и Черногории. Можно работать удаленно. Очень важнен разговорный английский, так как поддержка клиентов происходит на английском - устно и письменно.

Hapi is looking for a Platform Technical Support Specialist who enjoys helping customers, solving technical puzzles, and working with modern B2B SaaS products in the hospitality space.

You’ll be the first point of contact for our clients - troubleshooting issues, managing support tickets, and collaborating closely with internal teams to deliver great outcomes.

We’re looking for someone who:
- Has 1+ year of experience in B2B SaaS or technical support
- Is comfortable troubleshooting beyond scripts
- Communicates clearly and empathetically in English
- Enjoys learning how systems work

Bonus points if you have experience with:
- Hospitality tech (PMS, CRS, integrations)
- AWS CloudWatch, APIs, JSON, Postman

Details:
Start: ASAP, готовы нанять в ближайшее время.
Contract: B2B или FTE в Сербии и Черногории
Flexible schedule with focus on US Pacific or Central European hours
Weekend/holiday coverage is shared within the team

If this sounds like you - or someone you know - apply on our site Показать контакты

#vacancy