Technical Customer Support (AI)

TL;DR

Technical Customer Support Engineer (AI): Providing exceptional technical support for an AI Agent platform, troubleshooting and developing custom solutions using web technologies and APIs with an accent on technical issue resolution and effective customer follow-up. Focus on identifying root causes, developing custom-coded solutions with HTML, CSS, JavaScript, and assisting with API integrations and embedding.

Location: Remote or Hybrid. Must be eligible to work in Spain, with preference for Barcelona or Madrid.

Company

hirify.global is a leading AI Agent platform that empowers businesses to create exceptional conversational experiences, from lead capture to customer support and complex data workflows.

What you will do

• Provide prompt, professional, and courteous support to users and customers primarily via chat and email, with occasional video calls.
• Investigate and identify solutions to technical issues, asking targeted questions to understand root causes (e.g., Browser debugging).
• Develop custom-coded solutions using HTML, CSS, and JavaScript to address customer issues and optimize their experience.
• Assist and troubleshoot customer third-party API integrations and queries related to embedding hirify.global in websites and applications.
• Report software bugs and identify trends, contributing to product improvement by collaborating and sharing feedback with the Product team.
• Contribute to the development and updating of technical and non-technical documentation and internal databases.

Requirements

• 1+ year experience in Frontend Development (HTML, CSS, JavaScript).
• Experience troubleshooting APIs (REST, Postman) and comfort reading developer documentation.
• Experience with web builders (WordPress, Webflow, Squarespace).
• Proactive, resourceful, and solution-oriented mindset.
• Excellent written communication in English and Spanish.
• Eligible to work in Spain.

Nice to have

• Git experience.
• React and/or Node.js knowledge.
• Experience in SaaS or tech support roles.
• Passion for automation, no-code, and AI tools.

Culture & Benefits

• Remote and Hybrid work culture with a young, upbeat, and international work environment.
• Flexible working schedule and open vacation policy.
• Training budget and 26 days of paid vacation plus one day for your birthday.
• English and Spanish lessons.
• Flex compensation with Cobee.
• Team building activities.

Hiring process

• CV screening.
• HR interview.
• Challenge.
• Team meeting interview.
• Founders interview.