Associate Customer Success Manager (Fintech)

TL;DR

Associate Customer Success Manager (Fintech): Connects strategic clients to hirify.global's quant and feed solutions, ensuring they unleash the full power of hirify.global by implementing workflow solutions and providing scalable guidance. Focus on transforming client businesses through user adoption, creating conditions for optimal renewal and upsell growth.

Location: USA-New York-28 Liberty Street, USA-Chicago-311 S Wacker Drive (Suite 1200), USA-Boston-26 Thomson Place

Salary: $83,200 - $138,800

Company

hirify.global is a leading global financial markets infrastructure and data provider.

What you will do

• Define business outcomes and orchestrate a comprehensive success plan.
• Demonstrate and educate new customers on content and technology tailored to their use-case.
• Monitor usage data, health gauges, and growth opportunities to create actionable insights.
• Prompt hirify.global business development partners when new business opportunities are generated.
• Ensure customers derive maximum value from their investment.
• Build and maintain positive relationships with business decision-makers to influence adoption.

Requirements

• 2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company.
• Ability to map a customer’s business process to product capability.
• Strong ability to collaborate with internal operational and account management teams.
• Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner.
• Ability to travel onsite when required.

Nice to have

• Knowledge & experience in Quantitative Asset Management.
• Strong passion for the financial markets.
• Knowledge of a programming language a plus

Culture & Benefits

• hirify.global values innovation, quality, and continuous improvement.
• hirify.global Benefits program includes Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match.
• hirify.global’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
• Equal opportunities employer, promoting diversity and inclusion.
• Committed to sustainability across global business.