Associate Staff Engineer (Salesforce)

TL;DR

Associate Staff Engineer Salesforce Service Cloud Consultant (Fintech): Serving as an SME, facilitating business process reviews, translating client requirements into Salesforce design leveraging best practices and minimizing the need for custom development. Focus on driving collaborative customer service business processes and functional design discussions with clients.

Company

hirify.global is a Digital Product Engineering company that builds products, services, and experiences.

What you will do

• Serve as an SME for Salesforce Service Cloud.
• Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
• Configure Salesforce Service Cloud and Force.com solutions.
• Manage functional project team members.
• Deliver end user training and documentation.
• Identify risks that threaten project success and recommend workarounds.

Requirements

• Salesforce Service Cloud certified.
• Good knowledge of Salesforce configuration and customization is a must-have.
• Strong data management skills required, including experience with data consolidation and de-duplication.
• Advanced knowledge of Excel and Data Loader required; Demandtools knowledge preferred.
• Experience in lightning development, able to build components and Apps.
• Good understanding of REST API, SOAP, and Salesforce integration with other systems (ERPs, Legacy Systems, etc.)

Nice to have

• Knowledge of JIRA tool.
• Knowledge of Experience/Community Cloud.
• Experience designing integration data mappings preferred.

Culture & Benefits

• Dynamic and non-hierarchical work culture.
• Committed to creating an inclusive environment for all employees.
• Equal employment opportunities without discrimination.