Salesforce Engagement Manager (Contact Center)

TL;DR

Salesforce Engagement Manager (Contact Center): Leading complex Salesforce implementations with a focus on contact center solutions, project management, and Agile methodology. Focus on managing projects from initiation through deployment, overseeing scope, schedule, budget, and driving day-to-day execution.

Location: Must be local to the New York City area

Salary: $116,100 - $250,640/yr

Company

hirify.global is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

• Manage Salesforce projects from initiation through deployment using an Agile delivery approach.
• Oversee project scope, schedule, budget, quality, risks, and resources.
• Drive day-to-day project execution and ensure timely delivery of milestones.
• Maintain clear communication with stakeholders, leadership, and clients.
• Guide clients on solution design, trade-offs, risks, and impacts.
• Support pre-sales activities including presentations and solution demos.

Requirements

• Must be local to the New York City area.
• Hands-on Salesforce Contact Center experience (Omni Channel, Service Cloud Voice, Chat, Email-to-Case).
• 2–15+ years managing IT projects involving the Software Development Life Cycle (SDLC).
• Minimum 3 years of Salesforce Project Management experience.
• Strong working knowledge of Agile methodologies.
• Participation in 5+ full Salesforce lifecycle implementations.

Culture & Benefits

• Paid time off including vacation, company paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) in the U.S.).
• Life and disability insurance.
• Employee assistance programs.