Coveo Consultant (eCommerce/Search)

TL;DR

Coveo Consultant (eCommerce/Search): Providing strategic guidance, technical expertise, and implementation support for clients to optimize their search functionality and improve user experience with an accent on leading project discovery, crafting detailed business requirements, and driving strategic search implementations. Focus on collaborating with cross-functional teams, configuring and optimizing search solutions, and ensuring client success through operational excellence and performance measurement.

Location: Remote within Canada

Company

hirify.global is an experience innovation company and trusted partner to global brands, specializing in digital transformation and creating future customer experiences.

What you will do

• Offer consulting services and execute mandates focused on B2B & B2C digital transformation.
• Lead and conduct extensive project discovery sessions to delve deep into business requirements and craft detailed BRD (Business Requirements Document).
• Lead strategic engagements on search implementations, including discovery, configuration, and optimization of search experiences.
• Collaborate with solution architects, developers, designers, and other SMEs to bridge business requirements and technical necessities.
• Configure, customize, and optimize search solutions to align with clients' specific requirements and objectives.
• Track vital metrics and KPIs to measure ROI of projects and monitor overall performance, ensuring an ROI-centric approach in every client deliverable.

Requirements

• Minimum 7 years of experience in eCommerce strategy with enterprise accounts.
• Minimum 2 years of experience leading discovery, implementation, configuration, and optimization of search solutions (e.g., Algolia, Bloomreach Discovery, Coveo, Klevu, SearchSpring, Elastic).
• Knowledge of eCommerce Platforms such as Optimizely Configured Commerce, Adobe Commerce, SalesForce Commerce Cloud, VTEX, SAP Commerce Cloud.
• University education in eCommerce, IT, business administration, or any other related field (or relevant experience).
• Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.
• Fluent in English.

Nice to have

• Certification in search technology.
• Technical background, understanding queries, JavaScript, configuration, and integration of 3rd Party solutions.
• Fluent in French.

Culture & Benefits

• Comprehensive insurance plan with employer contribution options (Gold, Silver, Bronze modules), including short- and long-term disability coverage.
• Access to virtual healthcare services via Dialogue by Sun Life, Employee and Family Assistance Program, and a complete mental health support program.
• $500 Personal Spending Account for healthcare reimbursements, gym memberships, public transit, office supplies, or RRSP contributions.
• Retirement plan with 100% employer match on RRSP contributions through a DPSP, up to 4%.
• Flexible vacation policy with 5 days available during probation and prorated amount for the year.
• Personal Technology Reimbursement of $30/month.
• Winter holidays closure and flexible scheduling throughout the year.