Professional Services Consultant (IT Operations)

TL;DR

Professional Services Consultant (IT Operations): Ensuring successful implementation of digital employee experience software and managing customer expectations regarding technical and business benefits with an accent on technical capability, solution design, and quality service delivery. Focus on understanding customer requirements, advising on industry best practices, and empowering customer adoption of the solution.

Location: Hybrid work model in Tokyo, Japan; must be able to travel to and work from customer offices or sites as required.

Company

hirify.global is a leader in digital employee experience management software, providing IT leaders with insights to proactively manage and optimize digital employee experiences.

What you will do

• Implement and operate hirify.global products at an advanced level during project implementation.
• Install and configure hirify.global solutions in line with agreed designs and prepare technical deliverables.
• Ensure technical aspects of service delivery meet the required quality standards.
• Educate and empower hirify.global customers for full adoption of the solution.
• Understand customer requirements to advise and implement relevant solutions following industry best practices.
• Collaborate with internal teams (sales, pre-sales, support, product management) and hirify.global partners.

Requirements

• Minimum 5 years of experience in a software consulting role.
• Good troubleshooting skills and technical knowledge of IT operations and ITIL.
• Exposure to Digital Transformation projects, preferably end-user related.
• Excellent knowledge of Microsoft Windows clients and applications; MacOS is a plus.
• Desired experience with Cloud deployments (e.g., Architecture, Security (SSO), API’s).
• General awareness of current industry standards and regulations (e.g., ISO27k, PCI-DSS, GDPR, NIST).
• Ability to quickly learn new technologies in an unsupervised environment.
• Excellent communication, customer-facing, and teamwork skills.
• Professional fluency in Japanese and English to support customer engagements.

Culture & Benefits

• Permanent contract and a competitive compensation package.
• Hybrid work model balancing office and remote work, with structured onboarding.
• Top-up medical insurance, plus Life & Accident insurance.
• Flexible hours and a good vacation plan, plus 3 company-paid volunteer days.
• Commuting allowance.
• 16 weeks of fully paid leave for primary caregivers and 6 weeks for secondary caregivers.
• Free access to professional training platforms to enhance skills.