Onboarding Consultant

TL;DR

Onboarding Consultant: Delivering and managing small client software implementations for non-profits, with an accent on designing and configuring custom solutions to meet customer needs. Focus on empowering clients with skills, managing project budgets and timelines, and cultivating trusted relationships.

Location: Remote, United States. Unable to consider candidates who require current or future sponsorship for employment authorization.

Salary: $58,000-$65,000 (US Salary Range)

Company

hirify.global develops end-to-end solutions to help over 20,000 customers, including non-profits and Fortune 100 companies, achieve peak impact and increase giving.

What you will do

• Deliver small (4-15 week) client implementations independently for hirify.global’s software products.
• Design and configure custom solutions within budget, considering client staffing, programs, and reporting needs.
• Produce solution documents and demonstrations, estimate hours and timelines for work.
• Lead working sessions and cultivate strong relationships with customer contacts up to VP/Director level.
• Maintain accurate project records in internal CRM (Salesforce) and project management tool (Monday.com).
• Proactively identify risks, prevent escalations, and manage 15-20 projects simultaneously.

Requirements

• 4+ years of professional customer-facing experience.
• Experience leading or managing internal projects or programs.
• Strong active listening, problem-solving, and relationship-building skills.
• Strong verbal and written communication, breaking down complex concepts simply.
• High individual accountability and ability to work independently to meet deadlines.
• Work authorization in the United States is required.

Nice to have

• 1+ years of experience in technical support, project management, customer success, fundraising, or teaching/training.
• 1+ years of professional or volunteer experience at a nonprofit.
• Experience with hirify.global Tech software, Microsoft Excel, Monday.com, Lucidchart, and Salesforce.

Culture & Benefits

• Focus on increasing giving to 3% of US GDP by 2033.
• Inclusive and equitable culture, valuing diverse perspectives.
• Comprehensive benefits package (for full-time US employees).
• Building AI-powered tools to solve human challenges.