Customer Onboarding Strategist (SaaS)

TL;DR

Customer Onboarding Strategist (SaaS): Setting up mid-market and small business customers for success by facilitating the implementation process and ensuring smooth adoption of hirify.global's platform. Focus on translating communication goals into platform configurations, guiding through core workflows, and managing multiple onboarding projects concurrently.

Location: Remote (US). Must be based in the US due to compensation and benefits structure.

Salary: $68,000 (base)

Company

hirify.global is a leading founder-controlled, fully distributed SaaS platform for public relations and communications professionals, known for its AI-powered, integrated PR workflow solutions.

What you will do

• Partner with new customers to understand communication goals and translate them into effective platform configuration.
• Lead onboarding experiences, balancing immediate setup needs with long-term scalability and adoption.
• Guide customers through core workflows like monitoring, reporting, media database usage, and pitching.
• Configure and refine monitoring inputs, making thoughtful tradeoffs between precision and flexibility.
• Project manage around 25-30 concurrent onboardings, coordinating with internal teams.
• Educate customers on platform usage and recommended setups for their goals.

Requirements

• 2+ years of professional experience in customer onboarding, customer success, implementation, project management, or a related SaaS role.
• Comfortable translating customer goals into structured setups and workflows, even when requirements are ambiguous or evolving.
• Experience configuring or working with search logic (e.g., Boolean).
• Effective in a fully remote environment, using tools like Slack, Asana, and CRMs.
• Able to manage multiple onboarding projects simultaneously while maintaining a high-quality customer experience.
• Proactive, organized, and thoughtful in problem-solving, with a deep care for customer outcomes.

Culture & Benefits

• Permanent remote setup with a home office stipend and internet reimbursement.
• Competitive geo-neutral pay in the U.S. and annual reviews.
• Comprehensive medical, dental, vision, disability, and life insurance.
• 4+ weeks of PTO, paid sick/mental health days, and 13 paid holidays.
• Transparent pathways for internal mobility and unlimited access to Coursera and O’Reilly.
• Inclusive, customer-first culture with a commitment to equity.