Commercial Account Executive (SaaS)

TL;DR

Commercial Account Executive (SaaS): Selling the FireHydrant incident management and site reliability platform to technical buyers across DevOps, SRE, Engineering, and IT organizations with an accent on owning the full sales cycle from initial prospecting through close. Focus on guiding customers through complex buying journeys and connecting reliability challenges with FireHydrant's platform to drive smart, sustainable growth.

Location: This is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters. This role is based in the San Francisco Bay Area.

Salary: $105,000 - $136,500 Base Salary

Company

Freshworks is a product company that uncomplicates work with simple, powerful, and intuitive solutions, and FireHydrant, a Freshworks company, is a leading incident management and site reliability platform.

What you will do

• Manage end-to-end sales processes from initial prospecting through close, building strong relationships.
• Lead thoughtful discovery conversations to understand customer reliability challenges and business priorities.
• Act as a trusted advisor to DevOps, SRE, Engineering, and IT leaders, navigating multi-stakeholder technical buying processes.
• Build and maintain a healthy pipeline through proactive outbound prospecting, inbound follow-up, and strategic account planning.
• Qualify opportunities effectively and prioritize high-impact deals.
• Collaborate closely with Marketing, Solutions Engineering, and Customer Success to deliver a seamless customer experience.

Requirements

• 2-4+ years of experience in SaaS sales, with a strong track record of meeting or exceeding revenue targets.
• Experience selling into technical audiences such as DevOps, SRE, Engineering, or IT teams.
• Comfort navigating complex, consultative sales cycles with multiple stakeholders.
• Strong communication skills, with the ability to listen deeply and translate complexity into value.
• A self-motivated, curious, and accountable mindset with a desire to grow.

Nice to have

• Experience selling developer tools, infrastructure, or reliability platforms.
• Familiarity with incident management, monitoring, or on-call workflows.

Culture & Benefits

• A culture of belonging that embraces diverse perspectives and creates space for everyone to thrive.
• Flexibility with a hybrid schedule and a supportive, people-first workplace.
• Purpose-driven work, helping organizations improve the everyday experience for their employees.
• Opportunities for development, mentorship, and career mobility.
• Commitment to providing equal opportunity and fostering a diverse workplace.