Chat Support Consultant (Crypto)

TL;DR

Chat Support Consultant (Crypto): Deliver outstanding customer support for crypto trading via live chat, tickets, and email, handling inquiries, order disputes, and appeals with an accent on providing accurate information and managing complaints. Focus on maintaining up-to-date knowledge of trading platforms, understanding customer needs, and continuously improving team performance and work efficiency.

Location: Fully remote

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in over 30 countries to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries, order disputes, and appeals, providing accurate information and solutions.
• Manage complaints and appeals, including follow-ups on escalations.
• Maintain up-to-date knowledge of company's trading platform and general market conditions.
• Understand customers’ needs and deliver constructive feedback to the management team.
• Be part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.

Requirements

• Native Czech and excellent English communication skills (minimum C1 level).
• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Strong analytical, logical thinking, and problem-solving skills.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge.
• CRM experience in Salesforce.

Culture & Benefits

• Flexible schedule and opportunity to cooperate fully remotely.
• Inclusive international environment with a culture built on trust and no time-tracking requirements.
• Balance between project workload and personal time, including an internal health policy.
• Responsive leadership interested in your development and long-lasting cooperation.
• Greenhouse conditions for self-development.