Customer Support Specialist

TL;DR

Customer Support Specialist: Deliver quick, helpful, and friendly support to users of a home improvement and design app, helping them have a pleasant and positive experience. Focus on efficient and timely responses via live chat, investigating and resolving customer issues, and escalating feedback to management.

Location: Fully remote, work from anywhere in the world

Company

hirify.global is a unified destination for home improvement and design for over 100+ million users across the globe.

What you will do

• Respond to customers via live chat in an efficient and timely manner.
• Deliver outstanding customer service whilst adhering to operational SLAs and Customer Satisfaction targets.
• Investigate and resolve customer issues quickly and efficiently.
• Contribute and share ideas to improve the quality & speed of customer support.
• Understand, research, and escalate customers’ feedback to management.
• Know the hirify.global product inside and out to answer questions and represent the brand positively.

Requirements

• Fluent in spoken and written English
• Quick and efficient problem-solving ability.
• Can-do attitude and comfortable taking on ownership and responsibility of issues until resolution or escalation.
• Experience in customer service, support, or similar roles.
• Outstanding customer service skills: empathetic, accurate, conscientious, responsive, inventive, and diligent.
• Ability to grasp technical issues and understand their impact on service delivery.

Culture & Benefits

• Attractive compensation with openness to salary negotiations.
• Balance of freedom and responsibility, empowering team members to take ownership of their work.
• Investment in education and training, with support for professional development.
• 20 days of yearly paid vacation time.
• Additional perks such as discounts on car rentals and coworking spaces.