Customer Success Manager (CRM)

TL;DR

Customer Success Manager (CRM): Managing key dealership accounts for Tekion's automotive retail platform, focusing on understanding client needs, mitigating churn, and driving platform adoption and value. Focus on analyzing CRM data, translating customer insights into technical deliverables, and collaborating with product teams for continuous improvement.

Location: Virtual, must be based in the Central part of the USA. Visa sponsorship is not available for this position.

Salary: $70,500–$117,000 USD (Base Salary Range)

Company

Tekion is positively disrupting the automotive industry with the first and fastest cloud-native automotive platform, utilizing cutting-edge technology including big data, machine learning, and AI.

What you will do

• Serve as primary point of contact for assigned dealership accounts, building and nurturing strong relationships.
• Act as an advocate for dealerships, understanding their unique needs and ensuring Tekion CRM delivers value.
• Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction.
• Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations.
• Collaborate with dealerships to implement continuous improvements aligned with their performance goals.
• Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements.

Requirements

• 5+ years of CRM experience in the auto industry.
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
• Proven ability to take customer suggestions or insights and translate them into technical deliverables.
• Experience solving complicated service and software issues.
• Ability to interact with product and senior leadership to present detailed client roadblocks and own the solution.
• Ability to travel (15 - 20%).

Nice to have

• Experience working in an early-stage startup environment.

Culture & Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental and vision coverage.
• Unlimited PTO and parental leave.
• Opportunity to work with some of the brightest minds from Silicon Valley.
• Be part of an early-stage, hyper-growth start-up.
• Work on the latest and coolest home-grown technologies.
• Dynamic work environment with a strong sense of community and collaboration.
• Open and transparent culture that encourages innovation and rewards performance.
• Exciting opportunities for career growth and development.