Marketplace Sr. Customer Success Manager

TL;DR

Marketplace Senior Customer Success Manager: Managing a portfolio of client accounts, identifying opportunities to drive engagement, retention, and growth with an accent on building strong relationships and analyzing account data. Focus on delivering actionable insights that fuel growth and retention, and resolving client issues.

Location: Must be based in one of the following US locations: Austin, Texas or Chicago, Illinois

Salary: $88,500 - $119,750 USD

Company

hirify.global Inc. connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled.

What you will do

• Manage a diverse portfolio of client accounts, proactively identifying opportunities to drive engagement, retention, and growth through tailored solutions.
• Partner with clients to understand their business goals, talent needs, and platform usage to co-create success plans that align with strategic priorities.
• Use data-driven insights to monitor account performance, identify trends, and recommend optimization strategies across hiring, spend, and success metrics.
• Collaborate cross-functionally with product, marketing, and operations teams to escalate client feedback and support solution delivery.
• Lead regular client check-ins, QBRs, and strategic conversations, ensuring stakeholders feel heard, supported, and empowered.
• Resolve client issues with urgency and empathy, balancing long-term relationship health with short-term impact.

Requirements

• Proven success managing accounts or client relationships in a high-growth, digital, or marketplace environment.
• Ability to distill complex challenges into actionable plans, communicate with clarity, and influence cross-functional teams.
• Strong comfort with data: analyzing performance metrics, creating reports, and telling compelling stories with numbers.
• Proficiency using AI tools for workflow acceleration, insight generation, or content refinement.
• Curiosity, grit, and a desire to continuously improve processes, relationships, and outcomes.

Culture & Benefits

• Shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide.
• Culture is built on trust, risk-taking, customer focus, and excellence.
• Comprehensive medical coverage for you and your family.
• Unlimited PTO.
• 401(k) plan with matching.
• 12 weeks of paid parental leave.