Junior Customer Onboarding Manager (German Speaking)

TL;DR

Junior Customer Onboarding Manager (German Speaking): Supporting customers in integrating with an API-first property management platform, ensuring smooth setup and configuration with an accent on understanding customer needs and proactive communication. Focus on guiding customers through technical integration, monitoring progress, and resolving issues in a dynamic tech environment.

Location: Remote within Germany or onsite in Munich (Flexible and hybrid options available)

Company

hirify.global is a fast-growing scale-up transforming the hospitality industry with its API-first, AI-powered property management platform.

What you will do

• Support customers throughout the onboarding process for system integration.
• Collaborate with senior specialists and other teams to address customer needs.
• Guide customers through system setup and configuration, including training.
• Monitor onboarding progress, track milestones, and ensure timely deliverables.
• Communicate proactively with internal teams to resolve customer questions and feedback.
• Continuously learn and take on more responsibility within the role.

Requirements

• Strong motivation to learn and develop in a dynamic, fast-paced environment.
• Proactive and solution-oriented mindset.
• Excellent communication, organizational, and multitasking abilities.
• Some experience or internship in customer onboarding, support, or software implementation.
• Fluency in English and German is required.

Culture & Benefits

• Work in a diverse and international team of over 20 nationalities.
• Benefit from 360° feedback reviews, a dedicated learning budget, and clear career advancement opportunities.
• Enjoy autonomy and ownership in an environment built on trust, transparency, and collaboration.
• Receive competitive and fair compensation guided by benchmarking data.
• Utilize flexible and remote work options, including working from home, the office, or a hybrid setup.
• Travel across Germany with ease using a fully covered Deutschland Ticket.
• Participate in regular team dinners, company meetups, and offsite events.
• Enjoy 30 days of paid vacation.
• Prioritize health and wellbeing with an EGYM Wellpass membership.