IT Support Specialist

TL;DR

IT Support Specialist: Providing hands-on, high-quality IT support to UK employees and remote support to global employees, while ensuring reliability of local office technology. With an accent on end-user support, platform administration, and new hire onboarding. Focus on solving real-time problems, balancing immediacy with long-term solutions, and delivering an excellent employee experience.

Location: London, UK (Onsite)
Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Visa sponsorship is not available for this role.

Company

hirify.global is a global technology and data company that helps investment professionals provide informed, precise guidance for their clients.

What you will do

• Own end-user IT support for the London office, and deliver remote support to global employees.
• Ensure reliability of local office technology, including end-user devices, conference room AV, printers, and networking equipment.
• Administer and support core IT platforms and endpoints, including Google Workspace, Okta, Slack, Zoom, macOS, Windows, and MDM tooling.
• Deliver smooth new hire onboarding in collaboration with People and Workplace Operations teams.
• Create and maintain IT documentation and operational runbooks.
• Collaborate closely with global IT partners and internal stakeholders.

Requirements

• Experience in a corporate IT environment, with increasing levels of autonomy and technical ownership.
• Proficient in administering and troubleshooting SaaS platforms such as Google Workspace, Okta, Slack, and Zoom.
• Comfortable supporting meeting rooms, AV systems, and live events.
• Experience working with MDM solutions (Jamf/Intune preferred) and endpoint security tools.
• Hands-on experience supporting macOS at scale, with working knowledge of Windows environments.
• Working knowledge of networking fundamentals and experience supporting networked devices.

Culture & Benefits

• hirify.global embraces a global flexible workforce model with offices in major cities worldwide.
• Proud to be an equal opportunity employer, seeking diverse ideas, experiences, and skill sets.
• Committed to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.
• Provides reasonable accommodation for individuals with disabilities to participate in the job application or interview process.