Onsite IT Support Specialist

TL;DR

Onsite IT Support Specialist: Providing technical assistance and troubleshooting for a global IT user support team with an accent on hardware, software, network issues, and ITIL best practices. Focus on managing employee access, devices, accounts, and maintaining IT equipment inventory in a financial institution setting.

Location: Onsite in Edinburgh, United Kingdom

Company

hirify.global is an industry-leading provider of wealth management technology and services for financial institutions globally, headquartered in Switzerland with around 2,500 colleagues in 12 countries.

What you will do

• Respond to user inquiries and provide technical assistance.
• Troubleshoot hardware, software, and network issues.
• Manage employee onboarding and offboarding processes (access, devices, accounts).
• Provide ad-hoc support for meeting rooms.
• Prioritize and resolve IT concerns, escalating serious issues to stakeholders.
• Document systems, procedures, processes, and maintain IT equipment inventory.

Requirements

• Strong proven track record as an IT user Support Specialist or comparable role.
• Experience in providing 1st and 2nd level support.
• Experience with various Microsoft Windows client and server operating systems.
• Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online).
• Good understanding of computer systems, mobile devices, and other tech products.
• Knowledge of ITIL Incident Management best practices.

Nice to have

• Working experience in a global context.
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills.
• Excellent organizational and time management skills.

Culture & Benefits

• Embrace diversity and foster an equal opportunity and inclusive culture.
• Opportunity to work closely with leading financial institutions globally.
• Work in a collaborative, supportive, and flexible environment.
• Be part of a warm, friendly, and welcoming culture within the Edinburgh Office.